Common Login Problems
Q When I try to login, I am told my username and/or password are invalid.A Typically, this means a mistake was made either when logging in, or when registering (if this is the first time you are trying to log in). Ensure you are typing the username and password correctly. When you signed up, we sent an email to you with a copy of your username and password. Please open that email and check against it, in case there was a typo when you chose your username and password. Note that all characters count, including spaces and punctuation.
Q When I login, I am told "This account is closed".
A There are two things that can trigger this message:
1) You closed your account.
2) Your account has been disabled. This is a rare occurrence and only happens as the result of suspected abuse or fraud.
Q When I try to login, I keep coming back to the login page, but with no error message.
A DatingBetter.com com requires "cookies" to identify you while logged in. A cookie is a small text file writte to your computer that is associated with a particular website and is sent to the website every time you visit it. If you do not have cookies enabled you will experience the behaviour described above. Please make sure your browser allows datingbetter.com to use cookies. Only "session" cookies are required, which are cookies that are deleted when you close your browser. We do not require saved cookies, which remain on your computer even after you reboot. Most browsers will allow you to either relax privacy settings to allow all websites to write cookies (normally this is the default setting) or specifically give permission to www.datingbetter.com to write cookies on your computer.
